Terms and Conditions
BY MAKING A PURCHASE FROM AZ PERSONAL PROTECTION OR ON OUR WEBSITE YOU ARE AGREEING THAT YOU ARE AT LEAST 18 YEARS OLD OR OLDER AT THE TIME OF PURCHASE. THE SALE OF OUR PRODUCTS IS STRICTLY FORBIDDEN TO MINORS. NO EXCEPTIONS!
COMPLIANCE WITH LAWS PROHIBITING ANY OF OUR PRODUCTS: It is the sole responsibility of the purchaser to comply with all local, state and federal laws or statues pertaining to the possession and/or use of any of the products we sell.
All terms and conditions of sale are subject to change without notice.
PAYMENT: All product orders are paid upfront using Credit Card, Debit Card or PayPal.
PRICE CHANGES: We reserve the right to change the price of any product we sell at any time.
RETURN POLICY: We as an online retailer, we will replace any defective item period. There will be a 20% restocking fee for the return of non-defective items.
You will need to login to the online ordering system and click on Returns at the bottom of the page and fill out the form to obtain a Return Merchandise Authorization number. The RMA # must be written on the outside of box. There must also be a note in the box explaining the problem. Returns received without a note will result in a longer processing time.
RETURNS THAT DO NOT HAVE RMA # S ON THE LABEL WILL BE REFUSED AND RETURNED TO SENDER.
Sample return package address: You will receive the actual return address when requesting a return.
AZ Personal Protection
RMA # 00000000
1963 Panhead Lane
Jacksonville, FL 32216
Once a return is received we will determine whether or not it is defective and then process the customer s return request.
If the returned product is found to be NOT defective, a choice of in house credit or reship product back to customer will be given. There will be no refund given.
Because we are in business to serve our customers, there will be times, because of the cost of the item, that we just ship a new one to your customer and there will be no need for a return. This is usually for smaller, low cost items.
CAMERA WARRANTY: We guarantee all Safety Technology CAMERAS to be free of defects in workmanship and material for a full 90 days (unless manufacturer's warranty is longer.
We update the online ordering site with the status of the return when the order is received and then processed. A1 Personal Protection does not pay for shipping of returned items.
ADDRESS CORRECTION POLICY: It is very important that we receive a complete and accurate address for all orders to insure timely delivery and because UPS and USPS charge a fee for any address correction.
If we receive an incorrect address from a customer and we are charged a correction fee we will pass this fee on to you, the customer. If you place any orders with us, we suggest that you make notice of the importance of a complete address including their street address, (with any apartment or suite number), city, state, and zip code, and all names spelled correctly.
BACK ORDERS: We make every effort to have all products in stock at all times, but this is not always possible. When a product we carry is out of stock we list it on our out of stock page on our online order site. We also list the date the item is expected back in stock.
Orders placed on our online order site: When you place your order, you will be notified if a product is out of stock. At that time, you will have the option of not ordering or going ahead and placing the order. If you place the order, you will be charged for the order. We will ship the product as soon as we get it back in stock.
SHIPPING POLICY: We try to ship the same day we receive the order if its placed by 2:00 pm Eastern time, Monday through Friday. Monday's are our busiest day and orders placed over the weekend or Monday could be delayed until Tuesday.
SHIPPING INSURANCE POLICY: USPS automatically insures packages up to $50. UPS automatically insures packages up to $100. If you wish to add a additional insurance or signature required, this is an option when you use our online order site. There will be additional charges from USPS and UPS for this.
DAMAGED PRODUCTS: We ask that you notify AZ Personal Protection of any damaged products that were damaged during the shipping process within 24 to 48 hours after you receive your package. That way we can put in a claim with the shipper.
If we do not receive any notice from the customer within the time stated then we will assume the order has been completed and will be treated as such.
INVOICES: You will be emailed an invoice at the time you place your order with us. There will be no invoice or packing slip inside the package. This helps to cut down costs.
TRACKING INFORMATION: You will receive tracking information directly for UPS and USPS. Our shipping computers are linked directly to both USPS and UPS, making our system very efficient.
